Multimodal Import Coordinator

Job Title: Multimodal Import Coordinator

Job Description: What You’ll Do

Operational Support Across All Shipment Modes:
• Assist in managing import files for FCL, LCL, and AIR shipments from pre-alert to final billing.
• Review pre-alert documentation for accuracy and completeness, then upload and classify all relevant documents in CargoWise and eDocs.
• Prepare customs clearance documentation and ensure timely submission to customs brokers.
• Track shipments daily and proactively update CargoWise and stakeholders on delays or changes.
• Coordinate deliveries with truckers and consignees, securing timely appointments to prevent detention and storage charges.
• Send booking confirmations and delivery orders with all necessary supporting documentation.
• Accrue charges, ensure quotes are added to shipments, and assist with final billing for accuracy.


What We Offer – 100% Company-Paid Benefits

Joining our team means access to:
• English classes (personalized to your level)
• Private health insurance (medicina prepagada)
• Gym membership
• 100% Remote Work Model
• Life & funeral insurance






Required Skills:
What We’re Looking For

• Experience in a support or coordination role within international freight forwarding is highly beneficial.
• Experience with CargoWise is a significant plus.
• Strong communication skills (written and verbal English).
• Excellent organization, time management, and critical thinking skills.
• High attention to detail and a proactive, service-oriented mindset.
• Willingness to act as a reliable backup and support for all team members.
• Values: Integrity, accountability, curiosity, and respect.

Years of experience needed for this position: 2-3

Hours: 8

Available Positions: 0

CMR Analyst

Job Title: CMR Analyst

Job Description: What You'll Do:

Sales & Client Focus:
• First Contact: Take all front-end calls, serving as the "first line of defense" for clients and the team.
• Sales Calls & Quoting: Conduct pre-scheduled and impromptu discovery calls (20-30 minutes) using a script, calculate service fees, and provide a verbal quoted range.
• Follow-Up: Send formal quotes via email immediately and perform outbound calls to encourage/sell maintenance services after initial service completion.
• Lead Management: Track leads and ensure timely follow-up using Microsoft Office spreadsheets.

Administrative & Operations Support:
• Communication: Handle inbound and outbound client/crew communication.
• Triage: Text service updates and transfer complex issues (HR, billing, escalations) to the appropriate team member.
• Team Support: Confirm staff timesheets daily.
• Hiring: Conduct initial hiring screening calls for new candidates.
• Reputation: Reply to Google reviews.

What We Offer – 100% Company-Paid Benefits

Joining our team means access to:
• English classes (personalized to your level)
• Private health insurance (medicina prepagada)
• Gym membership
• 100% Remote Work Model
• Life & funeral insurance






Required Skills:
What We're Looking For:

• Experience: Proven experience in sales, customer service, or administrative role.
• Technical Skills: Proficient with Microsoft Office (especially spreadsheets).
• Communication: Exceptional verbal and written communication; comfortable quoting prices over the phone.
• Work Environment: Highly organized and effective working independently in a virtual/remote setting.







Years of experience needed for this position: 2-3

Hours: 8

Available Positions: 0