What they handle

• Review shipment details, lanes, equipment requirements, and service expectations.
• Request and organize carrier or vendor pricing.
• Prepare rate comparisons and pricing summaries for review.
• Update rate information in the client's systems and templates.
• Follow up on outstanding quotes and time-sensitive pricing requests.
• Maintain pricing records, notes, and supporting documentation.

What they handle

• Monitor active shipments, milestones, and expected delivery times.
• Contact carriers, drivers, or partners for status updates.
• Record location, delay, appointment, and delivery information.
• Communicate relevant updates to customers and internal teams.
• Escalate exceptions according to the client's procedures.
• Maintain accurate shipment notes and proof-of-delivery records.

What they handle

• Assign and communicate load or route information.
• Coordinate pickup and delivery appointments.
• Monitor driver availability, progress, and schedule changes.
• Respond to routine operational questions and exceptions.
• Update dispatch boards, transportation systems, and load notes.
• Escalate service risks and urgent changes to the appropriate team member.

What they handle

• Prepare and review routine shipping documentation.
• Organize bills of lading, delivery records, invoices, and supporting files.
• Check records for missing or inconsistent information.
• Enter shipment data into transportation or customer systems.
• Coordinate document requests with carriers, customers, and internal teams.
• Maintain searchable digital records according to the client's process.