Dispatch Analyst (Drayage Dispatcher)
Job Title: Dispatch Analyst (Drayage Dispatcher)
Job Description: As a Drayage Dispatcher, you are the "air traffic controller" of our port and rail operations. You will be responsible for the seamless movement of containers between US ports, rail ramps, and warehouses. Your mission is to beat the clock: coordinating drivers and equipment while navigating port congestion to avoid costly demurrage and detention fees.
Key Responsibilities
• Load Dispatching: Coordinate and manage daily drayage loads for owner-operators and company drivers, ensuring maximum efficiency.
• Port & Rail Coordination: Schedule container pickups and returns at major US ports and rail yards, strictly adhering to vessel cut-offs and Last Free Days.
• Appointment Management: Proactively use port portals (eModal, Advent, etc.) to secure terminal appointments and monitor container availability.
• Risk Mitigation: Track Demurrage, Detention, and Per Diem risks daily to ensure zero unnecessary costs for the company or clients.
• Equipment Control: Monitor chassis usage and equipment status to prevent shortages that could stall operations.
• Real-Time Tracking: Provide constant updates to customers regarding delays, port congestion, or delivery confirmations.
• Data Integrity: Enter and maintain accurate records in Port Pro System (TMS), ensuring all documentation is processed for billing and compliance.
• Problem Solving: Rapidly resolve operational "fire drills" such as missed appointments, equipment shortages, or terminal closures.
Required Skills:
What We Are Looking For
• Education: Bachelor's degree in International Business, Logistics, or a related field.
• Communication: Advanced/Fluent English (written and spoken) is a must. You will be talking to US-based drivers and port officials daily.
• Experience: Proven experience in US Drayage/Intermodal operations. You should know the difference between a PierPass and a Pre-pull.
• Technical Skills: Proficiency in Logistics TMS (experience with Port Pro System is a plus) and port terminal websites.
• Mindset: A high-energy "problem solver" who can handle the stress of port congestion with a customer-service-first attitude.
What We Offer
• Financial Security: Competitive salary package + Life and Funeral insurance.
• Health & Wellness: 100% company-paid private health insurance + Gym membership to keep your fit.
• Growth: English classes to sharpen your skills and clear career development opportunities within a global logistics leader.
• Culture: A professional, supportive, and fast-growing work environment.
Years of experience needed for this position: 1-2
Hours: 8
Available Positions: 3