CMR Analyst
Job Title: CMR Analyst
Job Description: What You'll Do:
Sales & Client Focus:
• First Contact: Take all front-end calls, serving as the "first line of defense" for clients and the team.
• Sales Calls & Quoting: Conduct pre-scheduled and impromptu discovery calls (20-30 minutes) using a script, calculate service fees, and provide a verbal quoted range.
• Follow-Up: Send formal quotes via email immediately and perform outbound calls to encourage/sell maintenance services after initial service completion.
• Lead Management: Track leads and ensure timely follow-up using Microsoft Office spreadsheets.
Administrative & Operations Support:
• Communication: Handle inbound and outbound client/crew communication.
• Triage: Text service updates and transfer complex issues (HR, billing, escalations) to the appropriate team member.
• Team Support: Confirm staff timesheets daily.
• Hiring: Conduct initial hiring screening calls for new candidates.
• Reputation: Reply to Google reviews.
What We Offer – 100% Company-Paid Benefits
Joining our team means access to:
• English classes (personalized to your level)
• Private health insurance (medicina prepagada)
• Gym membership
• 100% Remote Work Model
• Life & funeral insurance
Required Skills:
What We're Looking For:
• Experience: Proven experience in sales, customer service, or administrative role.
• Technical Skills: Proficient with Microsoft Office (especially spreadsheets).
• Communication: Exceptional verbal and written communication; comfortable quoting prices over the phone.
• Work Environment: Highly organized and effective working independently in a virtual/remote setting.
Years of experience needed for this position: 2-3
Hours: 8
Available Positions: 0