CMR Analyst

Job Title: CMR Analyst

Job Description: What You'll Do:

Sales & Client Focus:
• First Contact: Take all front-end calls, serving as the "first line of defense" for clients and the team.
• Sales Calls & Quoting: Conduct pre-scheduled and impromptu discovery calls (20-30 minutes) using a script, calculate service fees, and provide a verbal quoted range.
• Follow-Up: Send formal quotes via email immediately and perform outbound calls to encourage/sell maintenance services after initial service completion.
• Lead Management: Track leads and ensure timely follow-up using Microsoft Office spreadsheets.

Administrative & Operations Support:
• Communication: Handle inbound and outbound client/crew communication.
• Triage: Text service updates and transfer complex issues (HR, billing, escalations) to the appropriate team member.
• Team Support: Confirm staff timesheets daily.
• Hiring: Conduct initial hiring screening calls for new candidates.
• Reputation: Reply to Google reviews.

What We Offer – 100% Company-Paid Benefits

Joining our team means access to:
• English classes (personalized to your level)
• Private health insurance (medicina prepagada)
• Gym membership
• 100% Remote Work Model
• Life & funeral insurance






Required Skills:
What We're Looking For:

• Experience: Proven experience in sales, customer service, or administrative role.
• Technical Skills: Proficient with Microsoft Office (especially spreadsheets).
• Communication: Exceptional verbal and written communication; comfortable quoting prices over the phone.
• Work Environment: Highly organized and effective working independently in a virtual/remote setting.







Years of experience needed for this position: 2-3

Hours: 8

Available Positions: 0

International Logistics Lead

Job Title: International Logistics Lead

Job Description: This role will also lead and develop the logistics team, aligning efforts with corporate objectives and maintaining high service standards.

Required Skills:
Key Responsibilities

• End-to-end logistics management: Plan, coordinate, and supervise all import/export processes, ensuring compliance with U.S. customs and international trade regulations.
• Supply chain optimization: Implement strategies to improve costs, delivery times, traceability, and overall efficiency in global logistics flows.
• Team leadership: Direct, coach, and motivate the logistics team, assigning responsibilities and ensuring achievement of key performance indicators (KPIs).
• Talent management: Conduct interviews, oversee recruitment processes, training, and performance evaluations for logistics staff.
• Stakeholder management: Maintain effective communication with freight forwarders, shipping lines, airlines, customs brokers, and both internal and external clients.
• Regulatory compliance: Ensure all operations comply with international trade agreements, U.S. customs requirements, and internal company policies.
• Risk management and issue resolution: Anticipate and resolve potential issues related to delays, documentation, additional costs, or regulatory restrictions in international operations.
• Reporting and analysis: Prepare regular reports on logistics performance, costs, and efficiency, while recommending continuous improvement initiatives.

Requirements

• Education: Bachelor’s degree in International Business, Supply Chain Management, Logistics, Administration, or related fields.
• Experience:
• At least 5 years of proven experience in international logistics (import/export with the U.S.).
• Previous experience leading teams and managing talent (recruitment, feedback, and performance management).
• Strong background working with international vendors, customs brokers, and transport providers.

Knowledge:

• U.S. customs regulations and international trade compliance.
• Proficiency in international documentation (B/L, AWB, commercial invoices, packing lists, certificates of origin).
• Logistics KPIs, cost control, and supply chain optimization.
• Advanced English (spoken and written).
• Familiarity with logistics management software (ERP, WMS, TMS, SAP, or similar).
• CargoWise experience is considered a strong plus.

Skills:

• Strong leadership and multicultural team management.
• Excellent communication and negotiation skills.
• Analytical mindset and problem-solving orientation.
• Strategic planning with the ability to work under pressure.

Core Competencies

• Inspirational leadership and team management.
• Results-driven and continuous improvement mindset.
• Strategic vision in international logistics.
• Decision-making in dynamic and fast-paced environments.
• Strong customer focus, both internal and external.

Years of experience needed for this position: 5+

Hours: 8

Available Positions: 0