Junior Export Ocean Operator

Job Title: Junior Export Ocean Operator

Job Description: We seek a Junior Export Ocean Operator with at least 2 years of experience.
This person would be responsible for handling U.S. export shipments, from receiving new load order instructions from foreign agents/partners, opening a new shipment, reaching out to US Supplier to ensure cargo readiness and shipment details, booking vessel space, dispatching trucking to vendors, ensuring cargo loaded on schedule, sending updates/delays/issues to foreign agents/partners, providing billing is correct per quote & any applicable additional charges. Ensure Customer Service is satisfactory with foreign agents/partners via email and phone updates.

Responsibilities & Duties:
- Receive, Prepare and Process shipment from start to finish.
- Receive Details from Agent / Partner regarding shipment.
- Confirm the Applicable quote received by quoting/rates team.
- Reach out to US suppliers to confirm shipment details and readiness.
- Arrange bookings with Ocean carriers based on booking details received from US suppliers and foreign Agents / Partner
- Dispatch Trucking to AWA FCL Dispatch Team
- Ensure the Cargo pick-up date has been planned with the trucker and supplier.
- Confirm container loaded on pick up date.
- Ensure details in the system are correct based on supplier information provided.
- Confirm System billing is input and matches applicable AWA quote + any additional/applicable surcharges.
- Address and resolve service irregularities.
- Provide excellent customer service and ongoing commitment to quality communications and data integrity.
- Contribute to maintaining solid relationships with vendors, customers, and partners.
- Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements.
- Meet key performance indicators (KPIs) to support branch, product, and company goals.
- Responsible for daily updating and monitoring of reporting tools
- Understand department process flow, constantly looking for areas of improved efficiency.

Required Skills:
English Level: C1

Longterm contract + Monthly salary 3,600,000 COP + Prepaid medicine + gym + English classes

Years of experience needed for this position: 2 years

Hours: Monday - Friday | 8 hours per day

Available Positions: 1

Junior Import Operator

Job Title: Junior Import Operator

Job Description: This individual will be responsible for ensuring the timely and accurate cargo movement within our Time Critical Team, maintaining timely communication with customers and vendors, and ensuring that exceptional levels of customer service are always provided.

Some of your tasks and responsibilities:

Organize, coordinate and monitor international cargo transportation:
- Creation and update of shipping records online with pre-alerts and shipping developments
- End-to-end shipment management, including document upload and billing
- Daily interaction with global partners to ensure prompt handling of each shipment
- Contribute to maintaining solid relationships with all suppliers.
- Ensure accurate and timely responses to all email communications.
- Ensuring that the team consistently adheres to the above company standards.
- Assist with all door-to-door movements to and from the US/South America, when needed
- Report to the Line Manager any issues including operational, financial, and communication issues, and propose solutions where possible

What do we offer? Permanent contract + Monthly salary 3,500,000 COP - 4,000,000 COP + Prepaid medicine + gym membership + English classes

Required Skills:
- English Level C1
- Problem resolution,
- Teamwork, Planning/Organization
- Customer oriented service
- Initiative/Innovation
- Quality management
- Reliability

Years of experience needed for this position: 2 years

Hours: Monday - Friday | 8 hours per day

Available Positions: 1

CMR analyst distribution & warehouse

Job Title: CMR analyst distribution & warehouse

Job Description: We are looking for a professional in foreign trade, Administration. Logistics/industrial or similar with a high level of English (80%).

- Experience of at least one year in inventory control, storage, coordination of enlistment processes/careers, receipts, and issues of goods to be part of the DISTRIBUTION division & WAREHOUSING in the CMR Distribution area

- Must have a high capacity for analysis and customer service.

Main Responsabilities:
• Responsible for administrating and coordinating the storage and/or preparation projects under your control. ensuring that the times are met and offered to the client.
• Monitoring and control of customer account statements.
• Optimization of operating resources (space/positions, personnel, forklifts)
• Control and review of operations documents for the entry of information into the company's software/file creation.
• Flow with active communication with the W&D team and clients, noting any possible requirement that requires advance planning to avoid operational congestion.
• Encourage the client to use the company's WEB TRACKER for the project inventory control and operational status.

Required Skills:
• Fluency in both written and spoken English (test is done)
• Knowledge of storage systems, imports, exports, and logistics chains.
• Proficient in Excel, and databases.
• High analytical capacity, Attention to detail/efficiency to record transactions in the system.
• Excellent customer service attitude.
• High capacity to manage stress and work towards objectives.
• Ability to follow instructions and follow up on the indicated tasks.
• Ability to work autonomously.

Years of experience needed for this position: 2-3 years

Hours: Monday - Friday | 8 hours per day

Available Positions: 1

Pricing Analyst

Job Title: Pricing Analyst

Job Description: This person will ensure that all DDU/DAP/DDP/CIF/FOB/EXW requirements are quoted on the same day.
- Responsible for sourcing rates with SS lines, carriers, airlines, and local truckers to provide competitive rates based on international agents’ requirements.
- Responsible for creating and maintaining a quote log for all quotes separated by import and quote analytics (how many sections were sent/ secured for any given agent, quotes by sales rep, etc.).
- Responsible for searching/maintaining pricing from vendors: truckers, warehouses, or any other supply chain party to get rates.
- Documents must be uploaded on share point.
- To ensure all pre-alerts are assigned to each branch manager to get them transferred to an operation representative.

Required Skills:
• Teamwork
• Dedication to customer service through communication/information management.
• Organization. Email management.
• Communication. Crucial in customer service but also internally within the company
• Communicate effectively to your team, customers, and vendors, managing expectations and never over-promising.
• Ability to follow instructions and follow up on assigned tasks.
• Ability to manage time and complete assigned work through strong organizational and problem-solving skills.
• Experience in Logistics providing import and export quotes.

Years of experience needed for this position: 2-3 Years

Hours: Monday - Friday | 8 hours per day

Available Positions: 2

Operations Analyst

Job Title: Operations Analyst

Job Description: This person will be responsible for all aspects of import shipments (air, LCL, FCL).
- Responsible for quoting, booking shipments, securing all documentation for import customs clearance, and creating arrival notices.
- Bill for all shipping charges and approve vendor billing. Secure and dispatch truckers accordingly.
- Update customers and agents on the status of each shipment.
- Ensure legal compliance with US Customs, FMC, FDA, and other government agencies.
- Responsible for maintaining operational knowledge in industry-related changes/ initiatives and communication on findings being sent back to the team.
- Performs other related duties as assigned by management.

Required Skills:
• Dedication to outstanding customer service through communication and information management
• Effective communication skills with team members, customers, and vendors
• Ability to follow instructions and follow up on assigned tasks
• Experience in Logistics
• Strong organizational skills
• Problem-solving skills

Years of experience needed for this position: 2-3 Years

Hours: Monday - Friday | 8 hours per day

Available Positions: 3