Hiring staff from other countries can provide excellent benefits like expanding your workforce and remaining competitive. In today’s globalized world, it’s becoming increasingly common for businesses to hire staff from other countries and many companies are taking advantage of the benefits of hiring international staff. Organizations hire international staff to access new markets, acquire specialized talent, or simply expand their …
Junior Export Ocean Operator
Job Title: Junior Export Ocean Operator
Job Description: We seek a Junior Export Ocean Operator with at least 2 years of experience.
This person would be responsible for handling U.S. export shipments, from receiving new load order instructions from foreign agents/partners, opening a new shipment, reaching out to US Supplier to ensure cargo readiness and shipment details, booking vessel space, dispatching trucking to vendors, ensuring cargo loaded on schedule, sending updates/delays/issues to foreign agents/partners, providing billing is correct per quote & any applicable additional charges. Ensure Customer Service is satisfactory with foreign agents/partners via email and phone updates.
Responsibilities & Duties:
- Receive, Prepare and Process shipment from start to finish.
- Receive Details from Agent / Partner regarding shipment.
- Confirm the Applicable quote received by quoting/rates team.
- Reach out to US suppliers to confirm shipment details and readiness.
- Arrange bookings with Ocean carriers based on booking details received from US suppliers and foreign Agents / Partner
- Dispatch Trucking to AWA FCL Dispatch Team
- Ensure the Cargo pick-up date has been planned with the trucker and supplier.
- Confirm container loaded on pick up date.
- Ensure details in the system are correct based on supplier information provided.
- Confirm System billing is input and matches applicable AWA quote + any additional/applicable surcharges.
- Address and resolve service irregularities.
- Provide excellent customer service and ongoing commitment to quality communications and data integrity.
- Contribute to maintaining solid relationships with vendors, customers, and partners.
- Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements.
- Meet key performance indicators (KPIs) to support branch, product, and company goals.
- Responsible for daily updating and monitoring of reporting tools
- Understand department process flow, constantly looking for areas of improved efficiency.
Required Skills:
English Level: C1
Longterm contract + Monthly salary 3,600,000 COP + Prepaid medicine + gym + English classes
Years of experience needed for this position: 2 years
Hours: Monday - Friday | 8 hours per day
Available Positions: 1
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