Freight Forwarder CMR Specialist
Job Title: Freight Forwarder CMR Specialist
Job Description: Recognized freight forwarding company, to and from the United States, requires a professional in careers related to logistics and international trade, with experience of at least 2 years in coordination of transportation activities with international freight agents, communication skills in English at a level conversational 90%.
The Dispatch Coordinator will work with carriers, suppliers, and internal operations teams to ensure a smooth transportation process. They are responsible for scheduling, tracking, and communicating the movement of shipments, resolving any issues that arise during transit, and maintaining accurate records. This position requires excellent organizational skills, attention to detail, and effective communication skills.
Duties and responsibilities:
• Coordinate transportation activities: Schedule pickups, deliveries, and transfers of cargo shipments for the Operations Team.
• Communicate with carriers: Communicate with third-party carriers to confirm shipment details, provide instructions, and ensure schedules are met.
• Monitor shipments: Track the movement of shipments in real time, ensuring timely departure, transit and delivery, and proactively addressing any delays or disruptions.
• Problem Resolution: Quickly identify and address any issues that arise during transit, such as transportation delays or rerouting needs, coordinating solutions to minimize impact on delivery schedules.
• Documentation: Maintain accurate records of shipment details, including tracking information, delivery receipts, and any relevant documentation required for pickup and delivery confirmation.
• Compliance: Ensure compliance with relevant regulations and industry standards governing transportation, including security regulations, customs requirements and documentation protocols.
• Collaboration: Collaborate with internal teams such as Operations and Warehouse staff and account management teams to ensure seamless coordination of logistics activities.
• Process Improvement: Identify process improvement opportunities within front desk operations, recommending and implementing solutions to improve efficiency and customer satisfaction.
• Reports: Generate reports on key performance indicators such as on-time delivery rates, transportation costs, and customer satisfaction metrics, providing information to inform decision making and drive continuous improvement efforts.
Required Skills:
Selected candidates must demonstrate the following skills:
• High school diploma or equivalent; Additional education or certification in logistics, supply chain management, or related field preferred.
• Previous experience in cargo transportation, logistics coordination or transportation dispatch functions is preferred.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with carriers, customers, and internal staff and management.
• Proficient in using transportation management software and other relevant computer applications to track shipments, generate reports, and communicate information.
• Problem-solving skills, with the ability to quickly assess situations, identify solutions, and implement effective resolutions.
• Knowledge of transportation regulations, customs procedures and industry best practices preferred.
• Customer service orientation, with a focus on providing high-quality service and building positive relationships with customers and partners.
• Adaptability and flexibility to adapt to changing priorities, schedules and operational needs.
• Strong work ethic and teamwork mentality, with a commitment to collaboration and achievement of collective goals.
Years of experience needed for this position: 2
Hours: 8 hours per day during standard business hours across the US.
Available Positions: 1