Junior Export Ocean Operator

Job Title: Junior Export Ocean Operator

Job Description: We seek a Junior Export Ocean Operator with at least 2 years of experience.
This person would be responsible for handling U.S. export shipments, from receiving new load order instructions from foreign agents/partners, opening a new shipment, reaching out to US Supplier to ensure cargo readiness and shipment details, booking vessel space, dispatching trucking to vendors, ensuring cargo loaded on schedule, sending updates/delays/issues to foreign agents/partners, providing billing is correct per quote & any applicable additional charges. Ensure Customer Service is satisfactory with foreign agents/partners via email and phone updates.

Responsibilities & Duties:
- Receive, Prepare and Process shipment from start to finish.
- Receive Details from Agent / Partner regarding shipment.
- Confirm the Applicable quote received by quoting/rates team.
- Reach out to US suppliers to confirm shipment details and readiness.
- Arrange bookings with Ocean carriers based on booking details received from US suppliers and foreign Agents / Partner
- Dispatch Trucking to AWA FCL Dispatch Team
- Ensure the Cargo pick-up date has been planned with the trucker and supplier.
- Confirm container loaded on pick up date.
- Ensure details in the system are correct based on supplier information provided.
- Confirm System billing is input and matches applicable AWA quote + any additional/applicable surcharges.
- Address and resolve service irregularities.
- Provide excellent customer service and ongoing commitment to quality communications and data integrity.
- Contribute to maintaining solid relationships with vendors, customers, and partners.
- Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements.
- Meet key performance indicators (KPIs) to support branch, product, and company goals.
- Responsible for daily updating and monitoring of reporting tools
- Understand department process flow, constantly looking for areas of improved efficiency.

Required Skills:
English Level: C1

Longterm contract + Monthly salary 3,600,000 COP + Prepaid medicine + gym + English classes

Years of experience needed for this position: 2 years

Hours: Monday - Friday | 8 hours per day

Available Positions: 1

Junior Import Operator

Job Title: Junior Import Operator

Job Description: This individual will be responsible for ensuring the timely and accurate cargo movement within our Time Critical Team, maintaining timely communication with customers and vendors, and ensuring that exceptional levels of customer service are always provided.

Some of your tasks and responsibilities:

Organize, coordinate and monitor international cargo transportation:
- Creation and update of shipping records online with pre-alerts and shipping developments
- End-to-end shipment management, including document upload and billing
- Daily interaction with global partners to ensure prompt handling of each shipment
- Contribute to maintaining solid relationships with all suppliers.
- Ensure accurate and timely responses to all email communications.
- Ensuring that the team consistently adheres to the above company standards.
- Assist with all door-to-door movements to and from the US/South America, when needed
- Report to the Line Manager any issues including operational, financial, and communication issues, and propose solutions where possible

What do we offer? Permanent contract + Monthly salary 3,500,000 COP - 4,000,000 COP + Prepaid medicine + gym membership + English classes

Required Skills:
- English Level C1
- Problem resolution,
- Teamwork, Planning/Organization
- Customer oriented service
- Initiative/Innovation
- Quality management
- Reliability

Years of experience needed for this position: 2 years

Hours: Monday - Friday | 8 hours per day

Available Positions: 1