The Colombian Advantage, Author at TCA Staffing

Air transport analyst

Job Title: Air transport analyst

Job Description: We are looking for bilingual candidates with a background in foreign trade or related fields, as well as experience in exporting LCL cargo by sea and air. Please see the responsibilities and duties of the position below:
Core duties and responsibilities will include but are not limited to preparing weekly load plans for the consol cargo, preparing the load plans for the weekly rail boxes, reviewing and submitting preliminary hazardous documents to the steamship line, reviewing damages when freight is delivered to the warehouse, dock receipt processing, filing AES and submitting forwarding instructions to the carrier, communicating any advance, delay, milestone updates to our customers, billing, and pre alerting.

Important KPIs:
Identify the key metrics that will be used to evaluate the employee's performance in their day-to-day operations. Ask the following questions:
1. What are the measurable outcomes or targets for this role?
a. Billing prior to vessel departure
b. Pre Alerting within ETD +3
c. Filing AES prior to designated document cut off with steamship line
d. Scheduling AU/NZ/HNL/SIN load plans weekly

What are the hiring conditions?

+ Indefinite term contract
+ Competitive salary according to experience
+ Corporate benefits 100% paid by the company: GYM –VIP health Insurance– business English classes.
+ Schedule from Monday to Friday, 08h00 to 17h00 (Bogota Time)
+ Hybrid attendance to office (3 days at home – 2 days at the office)
+ Professional growth opportunities

Years of experience needed for this position: 2

Hours: Monday to Friday 8-5 MST

Available Positions: 1

Job applicants contact (#12)First NameLast NameEmailPhone NumberPosition of interest- Select -CMR LEASING LEAD SPECIALISTFREIGHT FORWARDER CMR SPECIALISTAIR IMPORT COORDINATOROPERATIONS ANALYSTSTAFF ACCOUNTANTBILINGUAL CUSTOMER SERVICE REPRESENTATIVE - REAL ESTATEACCOUNTS PAYABLE/ RECEIVABLE ANALYSTLCL EXPORT OPERATIONS ANALYSTAIR TRANSPORT ANALYSTWhat´s your English level? B1 (Intermediate) B2 (Upper Intermediate) C1 (Advanced) C2 (ProficcientDo you have any experience in the logistics sector? Yes NoAre you living in ...

LCL Export Operations Analyst

Job Title: LCL Export Operations Analyst

Years of experience needed for this position: 2

Hours: Monday to Friday 8-5 MST

Available Positions: 1

Accounts Payable/ receivable analyst

Job Title: Accounts Payable/ receivable analyst

Job Description: The AR/AP analyst will follow up with the assigned customers to ensure all pending invoices have reached them. This will involve following up to get an update on all pending payments and checking all invoice statuses. The AR Analyst will have email and call interactions with customers or debtors, which requires good conversational skills. In such interactions, it is expected to gather payment status and address delays in payments. The analyst needs to be attentive and escalate to the immediate supervisor any nonconformity, irregular situations, or non-responsive customers for any additional assistance

Duties and Responsibilities

1. Invoice Posting (Domestic) – Vendors from A-G, and Steam Ship Line Vendors. To include additional vendors as necessary.
2. Processing of Vendor statements in preparation for payment of invoices.
3. Processing of CargoSprint and Pay Cargo Online Payments.
4. Reviewing and Actioning BravoTran invoices & Emailing Ops for charge approval/accrual requests.
5. Special projects as directed by the CFO and Finance Manager.

Knowledge and Abilities

• Exceptional interpersonal and analytical skills
• Exceptional customer service skills
• Excellent time management and organizational skills
• Strong written and verbal communication skills
• Knowledge in Cargowise One preferred, not required.
• Proficient with Microsoft 365 Business Suite
• Ability to work independently or in a team environment.
• Accountable, positive, flexible, can-do attitude
• Open-minded with a proven track record of solving difficult and stressful situations.

What are the hiring conditions?

+ Indefinite term contract
+ Competitive salary according to experience
+ Corporate benefits 100% paid by the company: GYM –VIP health Insurance– business English classes.
+ Schedule from Monday to Friday, 08h00 to 17h00 (Bogota Time)
+ Hybrid attendance to office (3 days at home – 2 days at the office)
+ Professional growth opportunities

Years of experience needed for this position: 2

Hours: Monday to Friday 8-5 MST

Available Positions: 1

Bilingual Customer service representative – Real estate

Job Title: Bilingual Customer service representative - Real estate

Job Description: As a Customer Service Representative, you'll play a pivotal role in ensuring our client’s receive top-notch care while honing your customer service and organizational skills. Our client, specializes in providing renting solution around USA - multifamily apartment leasing in America.

Your Key Duties in Tuning into Customer Needs:

• Manage incoming phone calls - Bilingual role - HIGH FLUENCY IN ENGLISH
• Generate sales leads
• Convert leads into appointments at the property, meeting or exceeding monthly conversion targets
• Identify and assess customers’ needs to achieve satisfaction.
• Conduct virtual tours of the properties, developing assertive communications that allow an excellent analysis of client needs.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.

Qualifications That Speak Volumes

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

What are the hiring conditions?

+ Indefinite term contract
+ Competitive salary according to experience
+ Corporate benefits 100% paid by the company: GYM –VIP health insurance– business English classes.
+ Schedule from Monday to Friday.
+ Hybrid attendance plan (3 days at home – 2 days at the office)
+ Professional growth opportunities

Years of experience needed for this position: 2

Hours: Monday to Friday 8-5 MST

Available Positions: 1

Staff Accountant

Job Title: Staff Accountant

Job Description: The staff accountant completes payments and controls expenses by receiving, processing, verifying and reconciling invoices for all divisions of the Company. The position is responsible for the entire disbursement process.

Responsibilities & Duties:

• Be a team player within a 6 person AP department with +1000 vendors and +$80M of annual payments.
• Post vendor invoices for payment and paying online vendors for various overhead and tax related invoices.
• Post and pay invoices for small business units of the company.
• Process Certificate of Insurance Requests and Trucker Verification.
• Complete New vendor forms and credit applications for the Accounts Payable department.
• Prepare 1099 data for all associated companies, for tax return preparers.
• Provide analysis of GL accounts and make recommendations for reduced spending or greater efficiencies.
• Maintain fixed asset ledger and prepare excel file for tax return.
• Special projects as assigned by the Controller.
• Perform Journal entries for all associated companies.
• Monitor/Maintain Asset Lease Schedule for associated companies.
• Process Salesman Commissions.
• Prepare various monthly/Quarterly Financial Reports
• Process California Sales Tax – (Eventually)
• Monitor WIP and Accrual Reports
• Additional tasks and processes as directed by the Controller.

Minimum Qualifications
• At least 3 years of Staff accounting or Financial Analysis or AP experience, preferably in the transportation and logistics industry
• Associates degree in Accounting or equivalent preferred with an understanding of GAAP
Knowledge and Abilities
• Exceptional interpersonal and analytical skills
• Exceptional customer service skills
• Excellent time management and organizational skills
• Strong written and verbal communication skills
• Knowledge in Cargowise One preferred, not required.
• Proficient with Microsoft 365 Business Suite
• Ability to work independently or in a team environment.
• Accountable, positive, flexible, can-do attitude
• Open-minded with a proven track record of solving difficult and stressful situations.

What are the hiring conditions?

+ Indefinite term contract
+ Competitive salary according to experience
+ Corporate benefits 100% paid by the company: GYM –VIP health insurance– business English classes.
+ Schedule from Monday to Friday.
+ Hybrid attendance plan (3 days at home – 2 days at the office)
+ Professional growth opportunities

Years of experience needed for this position: 2

Hours: Monday to Friday

Available Positions: 1

Operations Analyst

Job Title: Operations Analyst

Job Description: The operations analyst is responsible for excellent customer service and management of files and records to ensure timely delivery of items and resolution of issues. The export operator must be able to successfully communicate with a variety of local and international clientele and vendors, with diplomacy and discretion.

Responsibilities & Duties:

• Proactively communicates with customers/colleagues/vendors to obtain positive results

• Arrange collection of shipments, provide bookings to customers, and obtain all required documentation while ensuring that all data is up to date in Cargowise.

• Maintain compliance standards, including internal policies and procedures, external government regulations, and customer requirements

• Understand department process and flow, constantly looking for areas of improved efficiency

• Track & trace shipments, monitor vendor performance; address and resolve service irregularities

• Provide excellent customer service and ongoing commitment to quality communications and data integrity

• Meet key performance indicators (KPIs) to support department, product, and company goals

• Effectively communicate with clients to resolve disputes and address service failures

• Perform other duties as assigned

• Assist with cartage rate discrepancies as needed

Important KPIs:
1. Develop to full scale air or sea export operator.
2. Performance review of Performance metrics Quality, Accuracy, and Response Times as per outlined SOP
3. Quality, Accuracy, Response Time

What are the hiring conditions?
+ Indefinite term contract
+ Competitive salary according to experience
+ Corporate benefits 100% paid by the company: GYM –VIP health Insurance– business English classes.
+ Schedule from Monday to Friday, 08h00 to 17h00 (Bogota Time)
+ Hybrid attendance to office (3 days at home – 2 days at the office)
+ Professional growth opportunities

Years of experience needed for this position: 2

Hours: Monday to Friday, 08h00 to 17h00 (Bogota Time)

Available Positions: 1

Air Import Coordinator

Job Title: Air Import Coordinator

Job Description: The Air Import Coordinator will contact carriers and co-loaders for arrival information, update CargoWise with accurate data for documentation and KPI reporting and provide excellent customer service through regular email and phone updates with agents and U.S. consignees. The role is crucial in maintaining data integrity and ensuring global visibility.

Responsibilities & Duties:

• Work with the Manila Team to ensure that all documents have been received in the pre-alert, and that the file has been set up accordingly.
• Review all of the documents received in the pre-alert to make sure there aren’t any errors or omissions.
• Prepare all of the documents required by the broker for the clearance process.
• Ensure that all paperwork is filed in a timely manner to comply with US CBP regulations and to avoid any additional charges (detention, storage, etc.) for the customer.
• Understand and follow the procedures for handling a shipment – from when the pre-alert has been received until the agent has been invoiced.
• Ensure that all files handled by the operator are accurate and auditable.
• Daily tracking of all shipments coming into the US – and ensuring that CargoWise and the customer is updated for any delays/changes in schedule.
• Coordinate deliveries with truckers in a proactive manner to avoid any additional charges. This includes sending out the Delivery Orders in advance, confirming quotes with the trucker and the agent, following up on pickup and delivery appointments and requesting PODs/final invoices.
• Monitor email requests and respond to all customer requests within four business hours.
• Audit all charges on the shipment before sending the final invoice to the customer to ensure accuracy.
Important KPIs:
1. Every file and the billing thereof need to be handled according to the outlined SOPs that have been established in the Import Team.
a. All customs and duties need to be billed out the moment that you receive the clearance from the broker. All of the relevant documentation – entry summary, invoice, and any supporting documents – needs to be uploaded and classified accordingly in CargoWise.
b. All final invoices need to be sent out the moment that we have confirmed the delivery of the shipment. We need to send the final invoice accompanied by a HBL, MBL, PKL, COM, and the POD.
2. All detention-related charges need to be accrued on the file with the relevant backup paperwork uploaded to the file. The responsible billing party needs to be informed of any additional charges – as well as an explanation of why these charges were incurred – as soon as they are incurred.
3. Any payments made on behalf of the agent or consignee to release the freight needs to be posted immediately in CargoWise – the payment confirmation needs to be uploaded as soon as the payment is made.
4. All email requests – whether it be internally from the Rates Team, the AP Team, or the AR Team or externally from agents, brokers, or consignees – need to be responded to within a day.

What are the hiring conditions?
+ Indefinite term contract
+ Competitive salary according to experience
+ Corporate benefits 100% paid by the company: GYM –VIP health Insurance– business English classes.
+ Schedule from Monday to Friday, 08h00 to 17h00 (Bogota Time)
+ Hybrid attendance to office (3 days at home – 2 days at the office)
+ Professional growth opportunities

Years of experience needed for this position: 2

Hours: 8 hours per day during standard business hours across the US.

Available Positions: 1

CMR Leasing Lead Specialist

Job Title: CMR Leasing Lead Specialist

Job Description: An important company in the Real Estate sector specialized in real estate operations for the United States market, is looking for a professional in business administration, Industrial Engineering, finance, marketing or related careers, with at least one year of experience in CMR administration, consulting operations real estate, property rental, monitoring and advising clients. You must have high analytical skills and advanced English, since your work team and director will be 100% American and will be focused on developing relationships and improving the service experience in property rental operations for clients located in the USA, allowing you to develop strategic skills for your professional development within the organization.

Responsibilities

• Manage and communicate with potential clients addressed quickly and professionally through the different communication channels that the organization has.
• Develop commercial strategies that allow developing new customer prospects.
• Develop assertive communications with potential clients to promote visits to properties, following management indicators and planned metrics.
• Manage and manage Sales Funnel software to manage leads effectively.
• Conduct virtual tours of the properties, developing assertive communications that allow an excellent analysis of client needs.
• Study and analyze the essential characteristics of the properties (area, distribution, location, places of interest) that allow us to assertively advise potential tenants.

Required Skills:
Requirements

• Bilingual
• Professional in Business Administration, Finance, Marketing, Sales or related careers.
• Proven work experience in the Real Estate, Marketing, CMR sector
• Excellent aptitude in CMR and Customer service.
• Leadership, assertive communication.
• Ability to build relationships.
• High learning capacity.
• Attention to detail.
• Proficient in: Google Maps, outlook, Excel and word

As a company, our vision is to be able to provide sustainable development for both our work teams and our clients, which is why the selected person will have excellent extralegal benefits that will provide better development in their quality of life and professional field within the company. company.

Years of experience needed for this position: 1

Hours: 8 hours per day during standard business hours across the US.

Available Positions: 1

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